{"id":10590,"date":"2025-09-22T17:40:01","date_gmt":"2025-09-22T17:40:01","guid":{"rendered":"https:\/\/boutique.equipementsh.ca\/?page_id=10590"},"modified":"2026-01-20T10:13:05","modified_gmt":"2026-01-20T15:13:05","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/boutique.equipementsh.ca\/en\/livraison-retours\/","title":{"rendered":"Delivery &amp; Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10590\" class=\"elementor elementor-10590\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae75ce1 e-flex e-con-boxed e-con e-parent\" data-id=\"ae75ce1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a7947d elementor-widget elementor-widget-et_heading\" data-id=\"9a7947d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Delivery &amp; Returns<\/span><\/span><\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf82ef elementor-widget elementor-widget-et_heading\" data-id=\"2cf82ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Delivery<\/span><\/span><\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7aeffa5 e-con-full e-flex e-con e-child\" data-id=\"7aeffa5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f76d6ea e-con-full e-flex e-con e-child\" data-id=\"f76d6ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb55eee elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-et_icon_box\" data-id=\"fb55eee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-icon-box hide-default-false hide-sticky-false icon-position-top icon-position-tablet-top icon-position-mobile-top icon-alignment-center icon-alignment-tablet-center icon-alignment-mobile-center full with-content\" ><div class=\"icon\"><\/div><div class=\"icon-box-content-wrap\"><h6 class=\"icon-box-title\">Charges are calculated automatically<\/h6><div class=\"icon-box-content\">Delivery charges are calculated according to your address and is displayed directly in the shopping cart before payment. So you know the exact amount of your order, no hidden fees.<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97d2f8e elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-et_icon_box\" data-id=\"97d2f8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-icon-box hide-default-false hide-sticky-false icon-position-top icon-position-tablet-top icon-position-mobile-top icon-alignment-center icon-alignment-tablet-center icon-alignment-mobile-center full with-content\" ><div class=\"icon\"><\/div><div class=\"icon-box-content-wrap\"><h6 class=\"icon-box-title\">Areas served<\/h6><div class=\"icon-box-content\">We ship everywhere in Quebec, in order to make our products available to the greatest number. Some remote areas may, however, be excluded. If this is the case, our customer service will contact you shortly to find the best solution.<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e54ede e-con-full e-flex e-con e-child\" data-id=\"2e54ede\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c56af21 elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-et_icon_box\" data-id=\"c56af21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-icon-box hide-default-false hide-sticky-false icon-position-top icon-position-tablet-top icon-position-mobile-top icon-alignment-center icon-alignment-tablet-center icon-alignment-mobile-center full with-content\" ><div class=\"icon\"><\/div><div class=\"icon-box-content-wrap\"><h6 class=\"icon-box-title\">Time limits and follow-up<\/h6><div class=\"icon-box-content\">As soon as your order is confirmed, our team will prepare and ship your items as soon as possible. You will receive an email confirmation and, if available, a tracking number to follow the progress of your parcel in real time.<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf1cb92 elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-et_icon_box\" data-id=\"cf1cb92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-icon-box hide-default-false hide-sticky-false icon-position-top icon-position-tablet-top icon-position-mobile-top icon-alignment-center icon-alignment-tablet-center icon-alignment-mobile-center full with-content\" ><div class=\"icon\"><\/div><div class=\"icon-box-content-wrap\"><h6 class=\"icon-box-title\">No international delivery<\/h6><div class=\"icon-box-content\">To ensure speed and reliability, we do not perform any transaction outside of Canada. Our priority is to ensure the best possible service to clients in quebec and canada.<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6f8030 e-flex e-con-boxed e-con e-parent\" data-id=\"a6f8030\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57af926 elementor-widget elementor-widget-et_heading\" data-id=\"57af926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Returns<\/span><\/span><\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39bc659 elementor-widget elementor-widget-et_heading\" data-id=\"39bc659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Terms and Conditions<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"et-stagger-box elementor-element elementor-element-bc34db0 e-con-full e-flex e-con e-child\" data-stagger=\"bottom\" data-interval=\"50\" data-delay=\"100\" data-id=\"bc34db0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91d994f elementor-widget elementor-widget-et_icon_box\" data-id=\"91d994f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-icon-box hide-default-false hide-sticky-false icon-position-left icon-position-tablet-top icon-position-mobile-inherit icon-alignment-center icon-alignment-tablet-inherit icon-alignment-mobile-inherit icon-vertical-alignment-top margin-small with-content\" ><div class=\"icon\"><\/div><div class=\"icon-box-content-wrap\"><div class=\"icon-box-content\">Returns are accepted only if the product was undamaged, unopened and in its original packaging.<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d66d487 elementor-widget elementor-widget-et_icon_box\" data-id=\"d66d487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-icon-box hide-default-false hide-sticky-false icon-position-left icon-position-tablet-top icon-position-mobile-inherit icon-alignment-center icon-alignment-tablet-inherit icon-alignment-mobile-inherit icon-vertical-alignment-top margin-small with-content\" ><div class=\"icon\"><\/div><div class=\"icon-box-content-wrap\"><div class=\"icon-box-content\">No returns are accepted if the box has been opened or if the item has been used.<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88b11e4 elementor-widget elementor-widget-et_icon_box\" data-id=\"88b11e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-icon-box hide-default-false hide-sticky-false icon-position-left icon-position-tablet-top icon-position-mobile-inherit icon-alignment-center icon-alignment-tablet-inherit icon-alignment-mobile-inherit icon-vertical-alignment-top margin-small with-content\" ><div class=\"icon\"><\/div><div class=\"icon-box-content-wrap\"><div class=\"icon-box-content\">All costs associated with the return are the responsibility of the customer.<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44956be e-con-full e-flex e-con e-child\" data-id=\"44956be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0a54048 e-con-full e-flex e-con e-child\" data-id=\"0a54048\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11d806b elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-et_icon_box\" data-id=\"11d806b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-icon-box hide-default-false hide-sticky-false icon-position-top icon-position-tablet-top icon-position-mobile-top icon-alignment-center icon-alignment-tablet-center icon-alignment-mobile-center full with-content\" ><div class=\"icon\"><\/div><div class=\"icon-box-content-wrap\"><h6 class=\"icon-box-title\">Return procedure<\/h6><div class=\"icon-box-content\">Before making a return, please contact our customer service department to obtain the necessary instructions. Once the product is received and inspected, we will send you a confirmation by e-mail. If the return is approved, a refund or a credit will be issued according to your original method of payment.<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b23708 elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-et_icon_box\" data-id=\"5b23708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-icon-box hide-default-false hide-sticky-false icon-position-top icon-position-tablet-top icon-position-mobile-top icon-alignment-center icon-alignment-tablet-center icon-alignment-mobile-center full with-content\" ><div class=\"icon\"><\/div><div class=\"icon-box-content-wrap\"><h6 class=\"icon-box-title\">Processing time<\/h6><div class=\"icon-box-content\">After receipt of the returned product, the treatment is carried out quickly. The time can vary slightly depending on your banking institution or the payment method used.<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf44ea1 elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-et_icon_box\" data-id=\"cf44ea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-icon-box hide-default-false hide-sticky-false icon-position-top icon-position-tablet-top icon-position-mobile-top icon-alignment-center icon-alignment-tablet-center icon-alignment-mobile-center full with-content\" ><div class=\"icon\"><\/div><div class=\"icon-box-content-wrap\"><h6 class=\"icon-box-title\">Exceptions<\/h6><div class=\"icon-box-content\">Some of the articles in liquidation, promotion, and \/ or personalized can not be eligible for returns.\n<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Livraison &#038; Retours Livraison Frais calcul\u00e9s automatiquement Les frais de livraison sont calcul\u00e9s selon votre adresse et s\u2019affichent directement dans votre panier avant le paiement. Vous connaissez donc le montant exact de votre commande, sans frais cach\u00e9s. Zones desservies Nous effectuons des livraisons partout au Qu\u00e9bec afin de rendre nos produits accessibles au plus grand [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"slim_seo":{"title":"Livraison & Retours - Solutions Auto SH","description":"Delivery &amp; Returns Delivery Costs automatically calculated shipping costs are calculated according to your address and is displayed directly in your pani"},"footnotes":""},"class_list":["post-10590","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/boutique.equipementsh.ca\/en\/wp-json\/wp\/v2\/pages\/10590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boutique.equipementsh.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boutique.equipementsh.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boutique.equipementsh.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boutique.equipementsh.ca\/en\/wp-json\/wp\/v2\/comments?post=10590"}],"version-history":[{"count":4,"href":"https:\/\/boutique.equipementsh.ca\/en\/wp-json\/wp\/v2\/pages\/10590\/revisions"}],"predecessor-version":[{"id":11699,"href":"https:\/\/boutique.equipementsh.ca\/en\/wp-json\/wp\/v2\/pages\/10590\/revisions\/11699"}],"wp:attachment":[{"href":"https:\/\/boutique.equipementsh.ca\/en\/wp-json\/wp\/v2\/media?parent=10590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}