Delivery charges are calculated according to your address and is displayed directly in the shopping cart before payment. So you know the exact amount of your order, no hidden fees.
Areas served
We ship everywhere in Quebec, in order to make our products available to the greatest number. Some remote areas may, however, be excluded. If this is the case, our customer service will contact you shortly to find the best solution.
Time limits and follow-up
As soon as your order is confirmed, our team will prepare and ship your items as soon as possible. You will receive an email confirmation and, if available, a tracking number to follow the progress of your parcel in real time.
No international delivery
To ensure speed and reliability, we do not perform any transaction outside of Canada. Our priority is to ensure the best possible service to clients in quebec and canada.
Returns
Terms and Conditions
Returns are accepted only if the product was undamaged, unopened and in its original packaging.
No returns are accepted if the box has been opened or if the item has been used.
All costs associated with the return are the responsibility of the customer.
Return procedure
Before making a return, please contact our customer service department to obtain the necessary instructions. Once the product is received and inspected, we will send you a confirmation by e-mail. If the return is approved, a refund or a credit will be issued according to your original method of payment.
Processing time
After receipt of the returned product, the treatment is carried out quickly. The time can vary slightly depending on your banking institution or the payment method used.
Exceptions
Some of the articles in liquidation, promotion, and / or personalized can not be eligible for returns.
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